Patients’ Rights
At BoraMedic, we are committed to excellence in medical care and respect for the rights of our patients. This manual outlines the fundamental rights of patients using our virtual medical consultation and specialist appointment services, ensuring a safe, respectful, and high-quality experience.
- Clear and Complete Information: Patients have the right to receive detailed and understandable information about their diagnosis, treatment, prognosis, and any other relevant health information, including access to their medical history, reports, and/or tests.
- Confidentiality: Patients have the right to have all information related to their health and treatment handled with absolute confidentiality.
- Quality of Care Patients have the right to receive high-quality medical care, based on current medical standards and protocols, and in compliance with the code of ethics, applicable health regulations, and patient rights and duties.
- Autonomy: Patients have the right to make informed decisions about their health and to give or withdraw their consent at any time.
- Accessibility: Patients have the right to access telemedicine services without discrimination and with facilities that allow for effective connection and communication.
- Continuity of Care: Patients have the right to receive appropriate follow-up for their condition and treatment, including coordination with other healthcare professionals if necessary.
- Right to safety. Patients have the right to receive care in a safe environment and to have all necessary precautions taken to protect their health and well-being.
- Second Opinion: Patients have the right to request and receive a second medical opinion about their diagnosis or treatment.
- Right to participate. Patients have the right to actively participate in decisions related to their health and treatment.
- Dignity and Respect: Patients have the right to be treated with dignity and respect at all times.
Patient Duties
At BoraMedic, we believe that a relationship of trust and cooperation between patients and health professionals is essential for the success of any treatment. This handbook details the duties of patients who use our virtual medical advice services and medical appointments with specialists, ensuring an effective and respectful experience for both parties..
- Provide Accurate and Complete Information: Patients must provide accurate and complete information about their health status, medical history, and any other relevant information.
- Follow Medical Instructions: Patients must adhere to the recommendations and instructions provided by healthcare professionals for the treatment and management of their condition. Patients should follow the recommendations and indications of health professionals for the treatment and management of their condition.
- Respect Healthcare Professionals: Patients must treat doctors and other healthcare staff with respect and courtesy.
- The patient must comply with appointments and treatment schedules. Patients must attend scheduled appointments on time and notify us 24 hours in advance of any cancellations or rescheduling. This should be communicated to info@boramedic.com with the patient’s full name, ID number, and the date and time of the appointment to be canceled.
- Respect Service Rules and Policies: Patients must adhere to the rules, policies, and procedures established by the telemedicine service.
- The patient should report changes in his or her health status. Patients must be responsible for the confidentiality of their medical information and use secure platforms for communication.
- Patients should report any dissatisfaction or problems with the service received so that corrective measures can be taken. Patients must follow the rules, policies and procedures established by the telemedicine service.
- The patient should participate in his or her care. Patients should be actively involved in their health care and collaborate with professionals to obtain the best results.
- The patient must maintain the confidentiality of his or her information. Patients must be responsible for the confidentiality of their medical information and use secure platforms for communication.
- The patient should report nonconformities. Patients should report any dissatisfaction or problems with the service received so that corrective action can be taken.